April 2008

Dear Dr. Geroulis,

I want to thank you so very much for everything you have done for me. I know I'm still healing and possibly about halfway thru the recovery period. I am thrilled with the results - I look so much better now - Thank you!!!

I want to let you know how very much I appreciate the way I was treated from the day I met you with your "wonderful - down-to earth" caring ways all the way thru the "Surgery" to the follow-up appointments. Your staff is amazing, professional, wonderful, caring. Lisa Merel RN - she is fabulous! Nurse Anesthetist Cindy, Mirofora, Monica all great and extremely lucky to work with you!

Thank you again and I really appreciate everything!

All my best,

M.M.

March 23, 2007

Dear Dr. Geroulis,

You are truly a gem. I can't begin to tell you how much I appreciate the manner in which you have taken care of my precious mother during her face lift procedure.

To begin with your bedside manner is just superb. You always made my mom feel special and each time she comes to see you—you lift her spirits. (As if they need lifting).

My mom started telling us many years ago (before she has any wrinkles or falling skin) that she would one day have a face lift. I know that starting about 10 years ago she really wanted to do it, but it was not until through thorough research did she fin you. Once she found you and your superior qualifications did she go ahead with her plan. Reading the information about you and your clinic made me feel comfortable also.

However, reading the material about you does not come close to really describing you. You are more than a great surgeon. You are a great person. You even came to check on my mom at our hotel during a snowstorm. You go above and beyond in your cutting edge education but you also go way above and beyond in your personal manner.

You not only lift faces, you lift spirits. Thank you for all the efforts that you put in to making yourself such a professional and great artist. Thank you so much for being so personable. It is not easy to have both great skill and great personality. I have often seen one sacrificed for the other...but you have them both.

Sincerely,

C.L. (Daughter of I.W.)

January 2008

Esteemed Dr. Geroulis,

Just like in previous years, I called to wish you a very happy and healthy New Year to you and to your family.

I could not even come up with the words to tell you how kind and supportive a surgeon you are.

I come to that well-appointed clinic. I saw the uplifting uniform color (Pink you and your staff wear during surgery) and...I felt less "apprehensive".

The set of steps to follow during the pre and post-operatively are another outstanding part of the entire process.

Ever since...whenever, I would happen to see someone who might benefit from your touch, I felt the urge to tell him or her my story.

Thank you again,

M.T.B.

October 27, 2006

Dear Dr. Geroulis,

It has been three months since surgery. Everyday I see change. I am well and enjoying my new look.

See you in spring.

Y.C.

January 9, 2003

Dear Dr. Naclerio,

I was reflecting on 2002 and the events that I was truly thankful for during the year. Being able to breathe normally was clearly the most significant event behind the birth of my son in July. And then I realized that I never sent you a note regarding my septorhynoplasty in April 22, 2002. As a business owner myself, too many times all I ever hear about are the negative things so I wanted to change that. That staff and processes that you have created at the University of Chicago worked flawlessly and I would like to take a moment to compliment you on all of this.

I first came to your office on a recommendation from a friend in August 2001. As I recall, once you finished with the video exam and were unable to pass the camera even partway up my nose, you commented that I had the "most twisted septum that you had ever seen." You called in several residence/ med students and showed them "something they will not often see."  I found all of this quite amusing as I never realized how constricted my breathing was and that I had lived with this since a car accident in 1985.

The explanation of the procedure that you provided was very thorough and when I commented that I would also be interested in the rhynoplasty procedure you recommended Dr. Geroulis. I was very pleased that Dr. Geroulis also provided a detailed explanation of the procedure as well as a comment about my septum being "quite a mess" which made me realize that the surgery was the way to go.

The next stop was a long involved process with my insurance company to get them to pay for this procedure. Sherry Stoker from you office was absolutely fantastic and together with Dr. Geroulis we did the impossible: obtained insurance approval for a rhynoplasty! Basically this process took seven months but once approval was obtained the scheduling of the surgery was very quick and efficient. I even traveled up to the North Shore office of Dr. Geroulis to discuss the surgery and this gave me great comfort as to what to expect from the procedure.

Pre-surgical procedure was conducted both over the phone and at the hospital and nothing was missed. So on the morning of April 22nd I was extremely prepared for everything except the 500lb. Butterfly in my stomach. The next 8 hours were obviously a blur but from what my wife tell me the surgery went longer than expected but was fine. However, I did need to be checked in overnight into the hospital and the staff worked quickly to accommodate me, which was greatly appreciated by my wife.

The next morning the surgeon who worked alongside Dr. Geroulis (his name escaped me but he was terrific) paid me a visit and talked a t length about the procedure and several post-surgery items to follow. Again, he was very thorough and had a great bedside manner. The check-out process went smoothly and very efficient.

Finally, I had several post-op visits that all went well and I always waited less than five minutes in your waiting area. Sadly, this is not the standard with other medical facilities I visit. There is one last appointment in April and Dr. Geroulis has promised to show me the "before and after" pictures which I look forward to seeing. If you are in, I'd like to personally thank you.

I run a company of 300 employees and each day I encourage my staff to perform at a standard that your staff is already at. And I say that having interacted with your staff at various times and places. So, I feel I know what I'm talking about when I say that you have a practice and staff that you should take extreme pride in.

I was always accommodated and made to feel important, including the time when Dr. Geroulis had to cancel an appointment unexpectedly and then offered his North Shore facility to keep the surgery on track. Most importantly, everyone took time to make sure I understood what was happening at each and every step which made me very comfortable when faced with a significant surgery.

Sincerely,

M.B.

President - US Operations

March 23. 2000

Dear Dr. Geroulis:

I have been meaning to sit down and write this letter for a month and am just now getting around to it. You did surgery on me February 21st at the University of Chicago Hospitals and I write to let you know that my experience with you and your colleagues was by far the very best treatment I have ever had at the University of Chicago Hospitals. I have been an employee of the University for ten years and have always used UCHP as my medical provider. I have been through two other surgeries other than this one and I felt like I was in a luxury hotel rather than a hospital the whole time I dealt with you, from check-in, office visits, surgery, and follow-up care. You and your team have changed my opinion of the U of C Hospitals. It used to be that when I heard the radio or TV ads talking about how advanced and good the hospitals were, I would laugh to myself and think “ Boy, are they brainwashing people.”

Thank you, Dr. Geroulis.

Sincerely,

S.J.

June 20, 2001

Dear Dr. Wood,

I am writing you to share my appreciation of the care that I received from Dr. Anthony Geroulis. He performed my nasal-septal-reconstruction, after septoplasty performed by another physician at a different hospital failed. Despite the difficult conditions existing at the time of my operation, Dr. Geroulis did a wonderful job. Thanks to his work, I can breathe more easily.

Furthermore, Dr. Geroulis demonstrated excellent communication skills both prior to and after my surgery. His willingness to explain both the surgery and recovery put me at ease. I was surprised when the evening after my surgery, Dr. Geroulis called me at home to check on me and see how I was feeling. In addition, whenever I called his office with a question, if he was not available to take my call he returned it very promptly and courteously. When I encountered an enormous amount of difficulty with my insurance company, Dr. Geroulis helped me to resolve some of those problems, thereby expediting payment to your institution.

Dr. Geroulis has demonstrated his excellence in his clinical skills and in his ability to communicate with his patients. He is an asset to a teaching hospital like the University of Chicago Hospitals. I am certain that you are pleased to learn of such good news. I hope that you will continue to cultivate those skills in your students and physicians. Thank you very much.

Sincerely,

J.C.

January 5, 2001

Dear Dr. Geroulis:

One of my New year’s resolutions is to stop procrastinating and get some of those little, but important, things done. One is to write you to let you know how pleased I am with your work.

I am more satisfied with the results of your surgery than I could have wished. In is a pleasure to encounter people face to face and not feel compelled to turn my head to hide my profile any longer. Perhaps others do not realize how much I disliked my appearance in the past, but that doesn’t really matter. What’s important is that I am very happy with the change. Some friends have commented that I “look good”. But they really do not know what it is that is different, probably because it looks so natural.

You’re a very talented surgeon to say the least. Thanks ever so much.

Sincerely,

E.T.S., M.D.

July 15, 2002

Dear Dr. Geroulis,

Thank you so much for the bleph. And brow lift that you did for me! I just love my new look!

Once I’d decided that this was something I needed to do for myself as a maintenance procedure, I had to decide which cosmetic surgeon to see for this. I felt completely confident and safe with you. And I am more than pleased with the results. Thank you for your expertise! You truly are a scientist and an artist!

At first, I had not anticipated your suggestion about the brow lift in addition to the bleph.

I guess I wasn’t thrilled about having two procedures rather than just the one. I just wanted to get rid of the bags under my eyes. However, I am now so glad that you recommended the brow lift and that I followed through with it. The brow procedure seemed to lift my whole face! I am happy that I did this every time I look in the mirror!

I am particularly glad that you did the brow lift for me because other cosmetic surgeons that I had seen had proposed doing it a different way. Your way was less likely to cause sinus problems. I’ve been lucky to have never had sinus difficulties. I certainly did not want to alter that situation! Even post surgery, I am happy to report that I continue to function with no hint of a sinus problem. Additionally, I continue to wear my contact lenses. No problem there either.

Everything was just as you said it would be. I was fairly quick, relatively pain-free and I was back at work and functioning before I knew it. Thank you again for your expertise in what you do! You’re the greatest!

Sincerely,

M.P.C.